Booking your visit
Online booking links open Fresha. Check the service, duration, price, date and time there, and keep your booking confirmation. For assistance, call 0412 766 800. Our studio is closed every Monday.
Prices on this website are in Australian dollars. Confirm the total and any applicable booking conditions before completing your reservation. If the website and booking information differ, ask us to clarify before paying.
Changing or cancelling an appointment
Please contact the studio as soon as you know you cannot attend or need another time. You can also use the appointment-management options available in your Fresha confirmation. Keep any cancellation or change confirmation.
Any deposit, cancellation deadline or late-cancellation or no-show charge applicable to your appointment must be disclosed before you confirm the booking. Check the conditions presented for your appointment and ask us if anything is unclear. This page does not introduce an additional cancellation fee or a standard notice period.
If you are running late, contact us so we can discuss the time available and your options. If we need to cancel your appointment, we will contact you to arrange another time or a refund of any payment for the service we cannot provide, subject to your consumer rights.
Before your treatment
Contact the studio before booking if you have questions about pregnancy, allergies, an injury, a health condition or whether a treatment is suitable for you. Discuss relevant concerns with the practitioner before treatment begins. You can ask for a treatment to pause or stop.
Descriptions on this website are general information and do not replace an individual consultation or medical advice. Results and experiences vary. If a service cannot safely or appropriately proceed, we will discuss your options and any payment already made; your consumer rights still apply.
Refunds and Australian Consumer Law
Nothing in these policies excludes, restricts or modifies a consumer guarantee, right or remedy that cannot lawfully be excluded under Australian Consumer Law.
Services must meet the applicable consumer guarantees, including being provided with due care and skill. If there is a problem with a service, the remedy depends on the nature of the problem and the law. Cancellation conditions do not remove a right to a refund or another remedy where the law provides one.
A change-of-mind cancellation is different from a service that fails a consumer guarantee. For a change of mind, refer to the conditions disclosed for your booking or membership and contact us to discuss the circumstances.
Resolving a concern
Please contact the studio with the appointment date, booking reference if available, a description of the problem and the outcome you are seeking. We will consider the circumstances and discuss an appropriate response. You do not waive your consumer rights by raising a concern with us.
Contact Havenly
Havenly Wellness & Head Spa
Shop 3, 417 Whitehorse Rd, Balwyn VIC 3103
Tuesday–Sunday · 10am – 7pm · Closed Mondays