Privacy & cookies

Who this notice covers

This notice is provided by Havenly Wellness & Head Spa, at Shop 3, 417 Whitehorse Rd, Balwyn VIC 3103. “We” and “us” mean Havenly. It covers this website, enquiries you send us and information used to arrange your visit. Contact the studio using the details below for privacy questions or a copy of this notice.

Fresha and Google also handle information under their own privacy notices when you use their services. Those notices do not replace Havenly’s responsibility for information we receive or hold.

Information and why it is used

The information involved depends on how you interact with us:

Enquiries: when you phone or email us, we receive the contact details and message you provide. We use them to respond, arrange a visit and resolve questions or complaints. Email correspondence is held through our Gmail email service.
Bookings: when you book through Fresha, booking information is made available to Havenly to manage your appointment. This includes your name, contact details, selected treatment, appointment time and information you choose to share about the visit. Booking records are handled through Fresha.
Payments: this website has no payment form or checkout. Any online payment details are entered in the booking provider’s payment flow. Please do not email payment card details to us.
Website delivery: your browser sends technical information, such as an IP address, requested page and browser details, to the hosting infrastructure to display and secure the website. Hosting services can retain access and security logs.

Your choices when contacting or booking

You can browse the website and make a general enquiry without giving your name. We need sufficient contact and appointment details to arrange a booking or follow up a specific concern. If you do not provide them, we may be unable to complete that request.

Opening the website or reading this notice does not sign you up to marketing. If you receive promotional messages from Havenly, you can use the unsubscribe option in the message or contact the studio to withdraw permission. Fresha’s own marketing preferences are managed separately through Fresha.

Health information and your treatment

Please contact the studio to discuss how to share information relevant to treatment suitability, rather than sending a detailed medical history in an ordinary email. This website does not contain a health questionnaire or a treatment-record upload form.

If health information is requested during booking or consultation, you should be told why it is needed, how it will be handled and any relevant choices at that point. Reading this notice is not consent to collecting health information or to receiving a treatment. You can ask the practitioner questions before deciding whether to proceed.

Privacy requests about information held by Havenly can be made using the contact details below, including requests relating to information supplied for a treatment.

Booking and enquiry information is used by the Havenly team to respond to you and arrange your visit. Fresha supports online bookings, Google’s Gmail service handles emails sent to our listed address, and hosting providers deliver the website. Information can also be disclosed where required or authorised by law.

These providers operate internationally, so information handled through their services can be processed outside Australia. Fresha identifies operations in Australia, the United States, Canada, the United Kingdom, the United Arab Emirates, the Netherlands and other European Economic Area countries. Google describes processing on servers around the world. These are the providers’ descriptions, not a statement that every booking or email is sent to each location.

See the providers’ notices for their current processing and transfer information, and contact us if you need more information about Havenly’s handling of your enquiry or booking.

Cookies and optional Google Maps

Cookies are small pieces of information stored by your browser. This website does not include Google Analytics or Meta advertising pixels. The embedded map is optional; you can use the written address and contact details without loading it.

Selecting “Load Google Maps” connects your browser to Google. Google receives information such as your IP address and can use cookies or other identifiers under its privacy policy. This choice applies to the displayed map; it is not permission for Havenly marketing.

Select “Close embedded map” to remove it from the page. Closing it does not undo information already sent to Google or delete cookies Google has set. We do not save your map choice in a cookie, so a newly loaded page starts with the map off.

You can inspect, block or clear cookies in your browser settings. Booking links open Fresha and directions links open Google Maps externally; those services have their own cookies and controls. Declining the embedded map does not block information sent when you choose to visit those external sites.

Keeping and protecting information

Our approach is to limit access to personal information to the people and service providers who need it for the relevant purpose, and to take reasonable steps to protect it from misuse, loss and unauthorised access. No online communication method can be guaranteed completely secure.

Information needs to be kept for the purpose for which it was collected and for applicable legal obligations, including any relevant treatment, transaction or complaint records. When it is no longer needed and does not have to be retained by law, it should be securely destroyed or de-identified. Contact us about a particular record; there is no single deletion period that applies to every type of information.

Access, corrections and complaints

Contact the studio by email, phone or post and ask for the person responsible for privacy. Tell us whether you want access to information, a correction, or to raise a concern. We may need to verify your identity before releasing a record. Please describe the information or concern and how you would like us to respond.

We will consider the request, investigate any concern and explain the outcome or next steps. Access and correction are subject to applicable law; if a request cannot be met, we will explain the reason where required. For information held independently by Fresha, you can also contact Fresha directly.

If your concern is not resolved, you can contact the Office of the Australian Information Commissioner about matters within its jurisdiction, or Victoria’s Health Complaints Commissioner about health-information privacy matters. These bodies explain their complaint procedures and the matters they can consider.

Changes to this notice

The date above identifies this version. We will update this notice when relevant website features or information-handling arrangements change. A policy update does not itself provide consent for a new use of your information.